Remote Content Jobs · North America

• Support the creation of cross-platform content strategies.
• Own the research and development of Content Briefs and topic ideas.
• Provide editorial, creative, and technical support to team members.

The Customer Excellence Group is partnering with the Platform and Product Business Unit Product Management and Engineering organizations to deliver a transformational AI‑first implementation and adoption experience for ServiceNow’s customers. As a Technical Content Creator, you will collaborate with build & adopt and delivery acceleration teams to produce high-impact content that enables ServiceNow’s scaling partners to deliver autonomous and accelerated implementations at scale.

As the Senior Content Marketing Manager, you will own the complete lifecycle of content: strategy, execution, and distribution, architecting the market point of view and developing a high-velocity distribution engine across social and owned channels. You'll collaborate with customers, SMEs, and cross-functional partners to craft differentiated narratives for RevOps, Sales, and Finance audiences, translating content into growth through increased traffic, owned audience, and brand awareness.